ANNUAL MAINTINANCE PLAN
Lloyd undertake comprehensive annual maintenance contract (excluding Compressor) for following product under terms and conditions mentioned below:-
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Product
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Capacity
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Tenure
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Rates
|
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Window AC
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1.0 to 2.0 Ton
|
1 Year
|
3000
|
|
Split AC
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0.8 Ton to 2.0 Ton
|
1 year
|
4000
|
|
Cassette & Tower AC
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2.0 Ton
|
1 year
|
6000
|
· Prices are exclusive of all taxes.
· Service tax will be charged as per the rates applicable, decided by the Govt. of India.
· The AMC rates are applicable only for the products which are purchased within 5 years from the date of entering into the contract.
Terms & Conditions
1. This AMC is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centres. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.
2. In case the AMC is to be entered into after the expiry of warranty period, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labour and parts) shall be borne by the customer.
3. All payments are to be made in advance along with the Request form mentioned.
4. AMC will cover waiver of the visiting charges, 03 routine service charges on demand and repairs of following Functional components fails due to manufacturing defect.
A. All Electrical Components B. Heat Exchangers C. Refrigerant charging (if required)
5. Plastic parts and sheet metal parts will not cover under AMC
6. Acceptance / Renewal of AMC after expiry of the contract shall be at the discretion of the company.
7. The customer shall register the complaint at Lloyd call centres toll free no. 18001020666 or register complaints on our web site http://mylloyd.com/register-your-complaints.php.
8.Any change of address must be notified by the customer in advance.
9. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc. Or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
10. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
11. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
12. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
13. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.
14. Transportation for taking appliance to the Authorized Service Center for repairs shall be borne by the customer as per the applicable rates.
15. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.
16. All disputes are subject to New Delhi Jurisdiction
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